ProvoCraft (Cricut) is Sue Happy Once Again

I actually have my blog posts done through Friday, but I decided to switch things up so that I could post this.

I am a member of the Boycott ProvoCraft group, and I believe that we are making a difference. We are putting our money where our mouths are & not supporting a company who fails us again and again and again. Their actions lately have made them look like they actually are starting to feel the pressure financially.  Click here if you would like to read my own personal experience and reasons for boycotting ProvoCraft.

You can join the boycott and make your voices heard too (Click here).  I feel a deep personal motive to help my fellow crafters avoid wasting literally thousands of dollars with this company like I did. I feel that my blog is the best platform I have to bring awareness to other crafty consumers so that is why I am writing this now.

If I had it to do over again, I would have NEVER purchased a single item from ProvoCraft. Their actions again and again tell me they don’t care about their customers. That is BAD BUSINESS. I pretty much try to do the exact opposite in my own business and I only support and work with companies that have a conscience & that have quality products & quality customer service. I am thankful beyond belief that I never actually worked with ProvoCraft (and I never in a million years imagined I would ever say those words because I wanted to design for them sooooo bad!!)

Here’s the latest disturbing actions of ProvoCraft, the company that makes the Cricut:

1. They FIRED their entire marketing department. . . possibly including Jinger Adams, their spokesperson (the lovely blonde lady who is promoting the Cricut in their shopping channel segments & who can be seen on their videos).  –To me that seems like they are putting all the blame for their companies lack of sales (which why else would you let lots of people go? This is their THIRD round of layoffs within the past year, that we know about!) on bad marketing? I DON’T THINK SO!! Their bad sales are due to the fact that they sell crappy products (i.e. products that don’t work as advertized, products that stop working, product that can potentially catch on fire, half-a** upgrades that fry the machines, etc etc the list of quality control complaints could seriously fill up an entire novel!!). In fact, I would go so far as to say the ONLY THING keeping them going right now IS their top notch marketing. Their marketing is the only thing that is keeping them alive. People believe what those ads say, and run out being their crappy machines that don’t actually do as advertized. It’s only later that the consumer realizes their mistake, but Cricut has already been paid and is on to its next new victim *cough cough*, I mean customer.

2. They will not fully address the fire issues with their Cricut Imagine Cords. There are at least 22 documented cases of Imagine Cords that have smoked, crackled, or otherwise had the potential to cause fire. Here is the thread on PC’s very own messageboard (in the even that the thread is pulled, I have made a copy of it so I will post that here). This is inexcusable!! They should be contacting their thousands of consumers and bringing this serious safety issue to everyone’s attention and/or staging a massive recall!!

3. And the icing on the cake is AGAIN they are suing Make The Cut!!! Over supposed “Copyright Violations”.  MTC is run by a husband and wife team, just like SP and Company is run by ME and my husband. I feel a close personal connection to them in that way. Provocraft’s “evidence” is screen shots of the MTC forum and Facebook pages!! So not only are they suing (which is completely asinine in my opinion), but they are paying their employes to patrol OTHER messageboards or websites, when they don’t even freaking monitor their own messageboard!!!!  You can donate to MTC and help support their fight in this suit by going here! From the words of one of the owners, “Thank you. We’ll be talking to our lawyer soon and coming up with a response. We will be keeping everyone updated as everything happens this time around. If there is anything you guys can do to help us we will let you know! Last time we kept quiet, we gave them everything they asked for. Well apparently that didn’t pan out too well. This time I plan on doing things differently”

4. ProvoCraft OWNS CricutMachine, ProudParents2005 (an ebay seller), and PaperCraftingPro websites. . . , which means they undercut their own wholesalers!!!! Not just by a tiny bit, but by huge percentages. So ProvoCraft sells their products to stores that want to sell PC products for MORE THAN what PC themselves sell their products for! It is unbelievable! I have heard small business owners state that they could purchase cartridges as a regular customer through one of the abovementioned websites (and even others) for cheaper than they could purchase them wholesale from ProvoCraft. So PC not only totally rips of their customers like you and I, they rip of the very people trying to actually SELL their products. And I have heard so many complaints about all the businesses no longer carrying Cricut products, well this my friends, is why!!

Combine the above and you have just more reasons to lose even more respect for this company! Just when I think PC cannot do anything else to make themselves look worse, THEY DO SOMETHING WORSE THAN BEFORE!!!

Here is another well-spoken blog post on these issues as well. Click here!

Join the conversation, leave me a comment below or post your thoughts on the FB boycott!!  Profane and/or hateful comments will be removed as necessary (and I have turned comment moderation ON so that I can ween out any trolling going on). Be polite, but FIRM & demand better!!

And if you have no clue about Cricuts, or are new to the Cricut, read this!!

If you want to ditch your Cricut, then here is a handy comparison chart of other cutters you should check out!!

There is a grab button code in my sidebar under the blue button labeled “Cricut Stuff”.

(And ProvoCraft, if you are reading this, I bet the other die cutting companies are laughing their a**es off alllllll the way to the bank, because you are making them filthy rich!)


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12 thoughts on “ProvoCraft (Cricut) is Sue Happy Once Again

  1. Wow so they are ProudParents2005 on ebay!!!!!!! They are not using that name anymore, but I have bought many cartridges with that seller. It is disgusting that they would do that to their wholesalers. I’m thinking of buying another machine that is compatible with sure cuts a lot. Also on their cartridges I usually find only a handful of images I would ever really use, the rest are useless fillers IMO. I bought a Cricut from watching HSN last year new to crafting I was not aware of other cutting machines. Thanks for this information.

  2. Wow so they are ProudParents2005 on ebay!!!!!!! They are not using that name anymore, but I have bought many cartridges with that seller. It is disgusting that they would do that to their wholesalers. I’m thinking of buying another machine that is compatible with sure cuts a lot. Also on their cartridges I usually find only a handful of images I would ever really use, the rest are useless fillers IMO. I bought a Cricut from watching HSN last year new to crafting I was not aware of other cutting machines. Thanks for this information.

  3. Sammi, Thank you so much for this post! I personally have SCAL and heard about the first lawsuit, after I joined Boycott Provocraft on facebook learned about this one, but I had no idea they owned these other sites (which is embarrassing because I have bought from one of them before). The seller on eBay, I had seen a lot of their listings when on there but happily checked to day and they have 0 items for sale, YAY! I am glad I joined the fight, and see that it is making a difference. I am very sorry for Anne & Andy @ MTC, I hope they win this one and will happily share your blog.

  4. Wow! You know I actually heard from someone in facebook that they can’t even sell their cartridges on ebay and that provo craft kinda banned them on ebay, i forgot who it was though. Good Luck to MCT, I actually got that program because I am waiting for the arrival of my very own Cameo.


  5. Great post Sami! I am so sick for Ann and Andy about the new lawsuit. I hope they are able to shoot PC down big time with their response. They have plenty of proof of poor products and CS on PC’s own messageboards! I donated to MTC also. Thanks for the link.

  6. Wow… I heard about the lawsuit, but not all the other stuff. I have a Cameo shipping in the next few days and I cannot wait to get rid of my Cricut stuff. I won’t until I’m sure the Cameo works, but I’m not too worried. What I *am* worried about, lol, is my ability to unload this stuff and get at least some money back. But I’m also hoping to get a Big Shot soon and get rid of my Cuttlebug. PC sure is getting a bad reputation!

  7. Love it!! Absolutely love it!! Thank you so much for this!! Please let me add that, to my knowledge, Provo Craft also owns Creative Xpress so there’s another place to avoid. That is where I placed my order for mine and my ddil’s Cake machines. I’m so sick to death of PC I could just “urp”!! I have an E & a Cake machine. My husband was going to buy me a back up E when he saw a particular one in a price thought was reasonable…..UNTIL I told him of the newest lawsuit they have hit Ann and Andy with. He was absolutely livid! Now I’m searching for a new cutting machine! It will *gleefully* be used with MTC and also must do amazing print and cuts 🙂 PC is *solely responsible* for their own financial demise!! I’ve always said their crappy products & customer service would come back to bite them in the backsides and it certainly is. However, they insist on playing the “victim” card and choose to blame and cause stress & torment to some very wonderful people that have went out of their way to assist their customers in every LEGAL way possible! Ann & Andy have no control over what people think/post on the forums! All they can do & did is delete the info ASAP! PC keep one *very important* thing in mind… *will* have to answer to God Almighty in the end… *VERY* careful of what you do/say and to whom!!

  8. If I could buy a different one, I would buy a Silhouette Cameo!! I think they are excellent and I have loved what I have seen people making with them. Back in the day, if I had it to do over again, I would have gotten the Silhouette SD which is their smaller version they had out a long time ago (not sure if it is still available or not).

    I have also heard rave reviews about the Bosskut Gazelle & the Blackcat Cougar. There is a great comparison chart that came out a little while ago. It doesn’t have the eclips on it though, but most of the other things out there right now.

    Hope that helps!

  9. If you don’t like Cricut for a diecutting machine, which one do you use/recommend? I bought one (without knowing all this) and I’m curious to know which machine to switch to, if I decide to switch (current investment would be why I wait).


  10. Thank you for the heads up about the fire hazard. I am going to have to make sure I unplug my machines if I use them. They haven’t been getting much use anyways lately. I got tired up always having to fight with updates. The whole reason I got the Cricut was so I didn’t have to use it with my computer. I am also tired of buying the products at launch for a crazy price only to find out that they sold them for much cheaper only a few months later. All the cartridges are starting to look the same also. They are trying to put out too many and don’t doing a good job at quality control!!!! If the imagine machince are a fire hazard and they know this, there should be a recall. I enjoy my stamps and my Copic markers!!!!!

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